PAST EVENT | “Trust: The Hidden Organizational Variable”

February 14, 2014

Featured Presenter: Al Pilong, President Munson Medical Center
Featured Book: Speed of Trust by Stephen M.R. Covey

Al Pilong, President of Munson Medical Center, inspired and challenged February’s Leadership Lunch Club attendees with a presentation focusing on thirteen trust-building behaviors gleaned from our featured book, Speed of Trust – The One Thing That Changes Everything by Stephen M.R. Covey. Al gave numerous examples from his own leadership career to show how trust can build strong relationships and success, while a lack of trust can have a destructive effect on how people view our character, competency, and companies.

Attendees also learned that trust is not merely a social virtue. It affects the speed and cost at which things are accomplished. Trust is risky, but mistrust can be riskier, slowing things down and preventing opportunities for valuable collaboration and synergy.


More About Alfred E. Pilong, Jr.:
Alfred E. Pilong, Jr. serves as President of Munson Medical Center. Prior to joining Munson Medical Center, Mr. Pilong served as president of the 445-bed Winchester Medical Center in Winchester, Va., where he also was senior vice president of the multi-hospital Valley Health System.

Mr. Pilong received his bachelor’s degree in Pharmacy from Rutgers University in New Brunswick, N.J. and worked as a pharmacist and later a professor of pharmacy before moving into hospital administration. He has a master’s degree in Divinity from Alliance Theological Seminary in Nyack, N.Y., and a Master’s in Business Administration from St. Joseph’s University in Philadelphia, Pa.

Mr. Pilong is a Fellow of the American College of Healthcare Executives and has served as a member of the Virginia Hospital and Healthcare Association Quality and Safety Committee.

More About Speed of Trust by Stephen M.R. Covey:
In our featured book, Covey emphasizes that trust, or the lack of trust can either build or destroy an organization regardless of whether or not some of the other “success” factors are present. Covey is the son of the famous author Stephen Covey who wrote “The Seven Habits of Highly Effective People.” Our featured book was written out of the realization that although trust plays such a critical role in organizational success, it is one of the least studied and least understood aspects of business success. Covey outlines the two key building blocks of trust and also describes 5 waves of trust. The title of the book is based on one of its key principles: “When trust goes up, speed will also go up and cost will go down.” The book goes on to also describe how the inverse of this principle is true. Covey describes not only how to nurture and inspire trust, he also gives us hope and some specific strategies on how to rebuild trust.